Refund Policy

1. Overview and Scope

HUK SONS IT Private Limited conducts professional IT consulting, cloud engineering, and managed operations under clear commercial terms. This Refund Policy establishes the circumstances under which payments may be refunded, credited, or adjusted. By signing a Statement of Work (SOW) or purchasing a service, you accept these terms.

2. Service Classification Terms

A. Audits & Discovery Assessments

Technical assessments, cloud security audits, and code audits require upfront reservation of engineering resources:

• Cancellation Before Start: If you cancel an audit in writing at least 5 business days before the scheduled start date, a full refund of the audit fee will be issued.
• Work In Progress: Once discovery questionnaires, repository access, or cloud configuration reviews have begun, audit fees are non-refundable.
• Completed Audits: Once the final audit report is delivered and a findings call has taken place, no refunds are available.

B. Milestone-Based Projects

Project-based consulting is structured around distinct milestones defined in the Statement of Work:

• Milestones Not Commenced: If a project milestone has not started and you terminate the agreement, any advance payments allocated to that milestone will be refunded in full.
• Milestones In Progress: If a milestone is cancelled mid-progress by the client, HUK SONS IT will calculate the proportion of work completed based on logged engineering hours. The client will be invoiced for the work completed, and any remaining balance of the milestone deposit will be refunded.
• Delivered and Accepted Milestones: Payments for milestones that have been reviewed, signed off, or put into a production environment are strictly non-refundable.

C. Monthly Retainers

Managed services, infrastructure monitoring, and ongoing cloud advisory retainers are billed monthly in advance:

• Cancellation Window: Retainers may be cancelled by providing written notice at least 14 calendar days before the next billing cycle begins.
• No Mid-Cycle Refunds: If you cancel a retainer after the billing month has started, no refund will be issued for the remainder of that month, and services will continue until the end of the paid period.
• Service Level Agreements (SLA): If we fail to meet the service uptime or response time targets defined in your SLA, you will receive a pro-rata billing credit applied to the next invoice, as your sole and exclusive remedy. SLA failures do not entitle the client to a cash refund.

3. Non-Refundable Expenses

Under no circumstances are the following third-party expenses eligible for a refund:

• Cloud infrastructure usage costs (such as AWS, Google Cloud, or Microsoft Azure charges).
• Third-party software license fees, domain name registrations, or SSL certificates purchased on your behalf.
• Transaction fees, credit card processing fees, or currency conversion charges levied by banking institutions.

4. Client Cooperation and Delays

Our project timelines and milestone delivery depend on timely client participation:

Client Delay Clause:If a milestone is delayed by more than 10 business days due to a client's failure to provide required API keys, cloud access, content assets, or project feedback, HUK SONS IT reserves the right to suspend work and invoice for hours spent. No refunds will be issued for delays caused by client non-cooperation.

5. Dispute and Refund Request Process

To request a refund or raise a billing inquiry, please submit a written ticket to:

Email: legal@huksonsit.com
Required Details: Please include your invoice number, SOW reference, and a detailed explanation of your request.

Approved refunds are processed back to the original payment method within 14 business days.

If you are unsatisfied with the response from our billing team, you may escalate your dispute to our director, Muhammad Idrees, at info@huksonsit.com. We will make a good-faith effort to resolve all disputes through mutual consultation before pursuing formal legal avenues.